Privacy Policy

Effective Date: 1 September 2025

At Under Oak Cottage, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or stay with us.

1. Information We Collect

We may collect the following information from you:

• Personal details: name, email address, phone number, residential address.

• Booking details: dates of stay, number of guests, special requests.

• Payment details: bank transfer information (we do not store credit card details).

• Communications: correspondence via email, phone, or website forms.

2. How We Use Your Information

Your information is used only for purposes related to your booking and stay, including:

• To confirm and manage your reservation.

• To communicate with you before, during, and after your stay.

• To process payments and issue refunds (if applicable).

• To meet legal obligations and comply with regulations.

• To improve our services and guest experience.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your information. Your information may only be shared in the following cases:

• With service providers who assist in processing payments or managing bookings.

• If required by law, regulation, or legal process.

• To protect the safety, rights, or property of Under Oak Cottage, our guests, or others.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. While we use secure systems, no data transmission over the internet or storage method is 100% secure.

5. Data Retention

We will keep your personal information only for as long as necessary:

• To fulfill the purposes outlined in this policy.

• To comply with legal and tax obligations.

6. Your Rights

Under South Africa’s POPIA Act (Protection of Personal Information Act), you have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Request deletion of your information, where legally permissible.

• Withdraw consent for us to use your information (note: this may affect your booking).

7. Cookies & Website Use

Our website may use cookies to improve your browsing experience and track visitor statistics. Cookies do not collect personal information and can be disabled in your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Under Oak Cottage
📧 info@underoakcottage.co.za